Frequently Asked Questions (FAQ)
Last Updated: November 22, 2025
Welcome to the Emery-Yorkshire Frequently Asked Questions (FAQ) page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Shipping & Delivery
Answer:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, see our Shipping Policy.
Answer:
Yes, we offer free shipping on all orders within the United Kingdom.
Answer:
No, we currently ship exclusively within the United Kingdom.
Returns, Refunds & Exchanges
Answer:
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
Answer:
Yes, we offer a 24-hour cancellation window.
Answer:
We have a simple and hassle-free return process. Details are on our Return Policy page.
Answer:
Refunds typically appear on your original payment method within 7 business days after inspection.
Answer:
Yes, we provide a 30-day warranty on all purchases.
Answer:
For detailed exchange information, please see our Return Policy.
Orders & Tracking
Answer:
Yes, we accept bulk orders. Please contact our customer support team for details.
Answer:
You can track your order through the Track Order page on our website.
About Our Business
Answer:
Emery-Yorkshire is a United Kingdom-based home décor brand offering a curated selection of lamps, home décor, and lighting products. We ship exclusively within the UK.
Answer:
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Customer Support
Answer:
You can reach our customer support team through the Contact Us page or by emailing support@Emery-Yorkshire.com
Contact Information
Emery-Yorkshire
Company Name: Herm Global LLC
Company Number: 2025-001635365
Address: 1 S Dearborn St, Chicago Illinois 60603, United States
Email: support@Emery-Yorkshire.com
Phone: +447418350497
Contact Page: Contact Page
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM BST
We do our best to reply to your e‑mail within 1–2 business days.
Thank you for shopping with Emery-Yorkshire!