FAQ
Last Updated: February 09, 2025
Frequently Asked Questions (FAQ)
Welcome to the Emery-Yorkshire Frequently Asked Questions (FAQ) page.
We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
Orders placed after our 5:00 PM UK time cutoff are processed the next business day. For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom, with no minimum order required. For more information, please check our Shipping Policy.
Question #3: Where is Emery-Yorkshire located?
Answer: Emery-Yorkshire is an online home décor store serving customers in the United Kingdom. We offer a curated selection of high-quality lamps, lighting, and home décor, with shipping available exclusively within the United Kingdom. Emery-Yorkshire is operated by Herm Global LLC, a company registered at 30 N Gould St, Sheridan, WY 82801, USA.
Question #4: What should I do if my item arrives damaged or defective?
Answer: If your item arrives damaged or defective, please email us at support@emery-yorkshire.com within 30 days of the delivery date with your order number and a photo of the issue. This 30-day deadline applies to submitting your request. Emery-Yorkshire pays for return shipping on damaged or defective items, so the return is at no cost to you. You can choose a free replacement or a full refund to your original payment method. For full details, please see our Return & Refund Policy.
Question #5: Can I cancel my order after it's placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: You can submit a return request within 30 days of delivery. For change-of-mind returns, items must be new and unused in their original packaging, and the customer pays return postage. For damaged, defective, or incorrect items, we cover return shipping. For complete details, please visit our Return & Refund Policy.
Question #7: When will I receive my refund?
Answer: Refund processing time: up to 7 calendar days.
Once we receive your returned item, we will inspect it against our return eligibility requirements. If your return is eligible, you will receive your refund to your original payment method within 7 calendar days of us receiving the returned item. This timeframe includes inspection, approval, and refund processing.
For more details, see our Return & Refund Policy.
Question #8: Do you offer any guarantees on your products?
Answer: Every purchase is covered by our 30-day return policy. If an item arrives damaged, defective, or incorrect, you can request a free replacement or a full refund within 30 days of delivery, and we cover return shipping. This does not affect your statutory rights under UK consumer law. For more information, please see our Return & Refund Policy.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@emery-yorkshire.com.
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #11: Do you have a physical store location I can visit?
Answer: No, we are an online-only store, which allows us to offer great prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organisation?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: Exchanges follow the same 30-day window and condition requirements as returns. Email support@emery-yorkshire.com with your order number and the item you would like instead. For full details, please see our Return & Refund Policy.
Question #14: How can I track my order?
Answer: Once your order ships, you'll receive an email with your tracking number. You can also track your order on our Track Order page.
Contact Information
Store Name: Emery-Yorkshire
Company Name: Herm Global LLC
Company Number: 2025-001635365
Company Address: 30 N Gould St, Sheridan, WY 82801, USA
Email: support@emery-yorkshire.com
Phone: +447418356105
Contact Page: Contact Page
Customer Service: Monday to Friday, 9:00 AM – 5:00 PM BST
We aim to respond to your email within 1–2 business days.
Thank you for shopping with Emery-Yorkshire!