Refund policy

Last Updated: February 09, 2025

Return & Refund

At Emery-Yorkshire, we want you to love your purchase. If something isn't right, we offer a simple and supportive return process. This policy applies to orders delivered within the United Kingdom.

Return Policy Overview

  • Return Window: You must submit a return request within 30 days of the date your order is delivered. The 30-day deadline applies to submitting your request, not to when the item arrives back to us. Requests submitted after 30 days cannot be accepted.
  • Item Condition: For change-of-mind returns, items must be new, unused, and in their original packaging, with all accessories, tags, and documents included. These condition requirements do not apply to damaged, defective, or incorrect items.
  • Return Method: Returns are sent back by post.

Return Costs

Damaged, Defective or Incorrect Items

No cost to the customer. Emery-Yorkshire pays the full cost of return shipping when a product arrives damaged, is defective, or is not the item you ordered. You can choose a free replacement or a full refund to your original payment method.

Change of Mind

The customer pays the cost of return postage. This includes situations where:

  • The wrong product was purchased
  • The item does not suit your space
  • You no longer want the item

All UK orders ship free, so there are no original shipping costs to refund.

How to Return an Item

  1. Contact Us: Email support@emery-yorkshire.com within 30 days of delivery with your order number and the reason for your return. For damaged, defective, or incorrect items, please include a photo of the issue.
  2. Pack Your Item: Securely pack the item. For change-of-mind returns, use the original packaging and include all accessories, tags, and documents.
  3. Send It Back: Post your package following the instructions in your return authorization email.

Refunds

Refund processing time: up to 7 calendar days.

Once we receive your returned item, we will inspect it against our return eligibility requirements. If your return is eligible, you will receive your refund to your original payment method within 7 calendar days of us receiving the returned item. This timeframe includes inspection, approval, and refund processing.

Exchanges

We accept exchanges for a different size, colour, or product. Exchange requests follow the same 30-day window and condition requirements as returns. To start an exchange, email support@emery-yorkshire.com with your order number and the item you would like instead.

Non-Returnable Items

Some items are non-returnable for hygiene and safety reasons. These items are clearly marked as non-returnable in their product descriptions before purchase. This does not apply if the item arrives damaged, defective, or incorrect.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

For More Information

Visit our Frequently Asked Questions page or contact our customer service team.

Contact Information

Store Name: Emery-Yorkshire
Company Name: Herm Global LLC
Company Number: 2025-001635365
Company Address: 30 N Gould St, Sheridan, WY 82801, USA
Email: support@emery-yorkshire.com
Phone: +447418356105
Contact Page: Contact Page

Customer Service: Monday to Friday, 9:00 AM – 5:00 PM BST

We aim to respond to your email within 1–2 business days.

Thank you for shopping with Emery-Yorkshire!